RESUME_EXPORT_V1
LANGUAGE_CODE: en-us
LANGUAGE_LABEL: English
CANONICAL_URL: https://curriculo.helbertm.com/en/

## CONTACT
NAME: Helbert Miranda
HEADLINE: 25+ years in technology, customer advocacy and program delivery
TAGLINE: Customer Success · Product and Program Management · SaaS Operations · Cloud · EAM · CMMS · Asset Management
LOCATION: Belo Horizonte area · Brazil · Remote (preferred), Hybrid, On-site
AVAILABILITY: Technology leadership, operations and corporate education engagements
EMAIL_PRIMARY: curriculo@helbertm.com
EMAIL_SECONDARY: helbertm@helbertm.com
LINKEDIN: https://www.linkedin.com/in/helbertm

## PROFESSIONAL_SUMMARY
1. I am an experienced leader in IT, operations and teaching, with 25 years in technology — the last 19 dedicated to SaaS EAM and CMMS. I specialize in product management, customer success and enterprise solution delivery.
2. Married and a proud father of two daughters, I stay close to the community through volunteer work and academic initiatives. Technical reading and curiosity for electronics led me to computing and software, where I built my career.
3. Continuous learning through events and professional networks helps me connect strategy to execution and keep a global view of the market.
4. Teaching keeps me close to new generations and strengthens my leadership approach.
5. As an early adopter, I am currently deepening my knowledge in AI and GenAI to elevate customer support, sentiment analysis and code quality.
6. Proven track record transforming complex customer needs into enterprise outcomes, guiding high-performing teams and strategic programs.
7. Hands-on experience selling to public-sector organizations, covering RFP analysis, proofs of concept, contractual clauses, delivery governance and executive steering.
8. Computer Science degree, MBA in Mobile Application Development and multi-cloud certifications sustain my mix of technical rigor and business focus.

## CORE_STATS
- years in tech: 25+ (spanning IT, operations, education)
- years in SaaS EAM/CMMS: 19+ (leading product and customer programs)
- professionals led: ~70 (multidisciplinary squads)

## WORK_EXPERIENCE
### ROLE_1
COMPANY: Engeman Maintenance Software
TITLE: Technical Leader for Operations, IT and Product
PERIOD: 2006 — present
DURATION: 19+ years
LOCATION: Brazil and Latin America
TAGS: Technical Leadership | Project Management | Software Architecture | Mobile | Cloud
RESPONSIBILITIES:
- Own the SaaS EAM/CMMS portfolio and product roadmap.
- Lead support, customer success and strategic delivery teams with up to 70 professionals.
- Deploy customer journey, NPS/CSAT and cloud migration programs for enterprise clients.
- Mentor squads and align product, engineering and executive stakeholders.

### ROLE_2
COMPANY: SENAC MG
TITLE: Professor - Information Technology
PERIOD: January — August 2025
DURATION: 8 months
LOCATION: Itaúna and Divinópolis · Minas Gerais, Brazil
TAGS: IT | Data Analysis | Power BI | Algorithms | Programming Languages | DBMS
RESPONSIBILITIES:
- Delivered professional education programs in Information Technology.
- Courses included Executive IT, Data Analysis, Power BI, Programming and Systems Development.

### ROLE_3
COMPANY: Universidade de Itaúna
TITLE: Adjunct Professor · Computer Science
PERIOD: 2015 — 2019
DURATION: 
LOCATION: Minas Gerais, Brazil
TAGS: IT | Data Analysis | Algorithms | Programming Languages | DBMS | Computer Architecture | Operating Systems | OOP
RESPONSIBILITIES:
- Taught Computer Architecture I and III plus Operating Systems Lab.
- Hands-on labs covering Linux, shell scripting and core process/memory fundamentals.
- Connected field experience with academic programs to prepare students for real challenges.

### ROLE_4
COMPANY: Micromix · Uaisoft · Repromaq · Independent Projects
TITLE: IT Technician · Developer · Systems Analyst
PERIOD: 1998 — 2006
DURATION: 8 years
LOCATION: Brazil
TAGS: 
RESPONSIBILITIES:
- Hardware, network support and onsite corporate assistance.
- ERP customizations, SQL reporting and tailored system integrations.
- Built broad technical range and customer-facing delivery expertise.

## SKILLS_BY_CATEGORY
### Strategy and Leadership
- Technical Leadership
- Product and Project Management
- Roadmap Planning
- Customer Success
- Technical Sales

### Technology and Architecture
- Cloud Applications
- Systems Integration
- REST · SOAP · Webhooks
- Product Architecture
- Mobile Applications
- QA and Testing
- Automation and Scripting

### Data and Operations
- Business Analysis
- Data Analysis
- ITIL Processes
- NPS · CSAT
- LGPD
- Governance, Security, Privacy and Compliance

## CERTIFICATIONS
- Microsoft Azure Fundamentals (AZ-900)
- Microsoft Data Fundamentals (DP-900)
- AWS Certified Cloud Practitioner (CLF-C01)
- Oracle Cloud Infrastructure Foundations (1Z0-1085-21)

## EDUCATION_AND_TRAINING
- Bachelor's in Computer Science - Universidade de Itaúna (2011)
- MBA in Mobile Application Engineering and Architecture - IGTI
- LGPD (Brazilian Data Protection Law) and privacy training
- IT Contract Management
- Neuroscience of Remote Selling

## EVENTS
- Microsoft Security, Compliance and Identity Fundamentals
- Microsoft 365 Fundamentals
- 11th Seminar on Privacy and Personal Data Protection
- Brazilian Maintenance and Asset Management Congress (37th, 38th and 40th editions)
- SAP Fundamentals
- BH Lovable Day - Coding & AI vibe

## LANGUAGES
- Portuguese: Native
- English: Professional Working Proficiency
- Spanish: Professional Working Proficiency

## KEYWORDS_VISIBLE_ON_SITE
- Customer Success
- Enterprise SaaS
- EAM
- CMMS
- Asset Management
- IT Governance
- Cloud Computing
- Program Management
- Data-Driven Operations
- IoT
- AI - Artificial Intelligence
- Data Analysis
- Systems Integration
- API
- Technical Lead

## KEYWORDS_FOR_SEARCH_AND_AI
- Customer Success
- Enterprise SaaS
- Engeman
- EAM
- CMMS
- Asset Management
- IT Governance
- Cloud Computing
- Program Management
- Data-Driven Operations
- Minas Gerais
- Belo Horizonte
- Mining
- IoT
- AI - Artificial Intelligence
- Data Analysis
- Systems Integration
- API
- Produttivo
- Checklist
- PCM
- Maintenance Planning
- CTO
- IT Director
- Technical Lead
- Tractian
- SAP
- Senior Sistemas
- TOTVS
- Maximo
- SIGGA