# Helbert Miranda Executive Technology Leader 25+ years in technology, customer advocacy and program delivery Customer Success · Product and Program Management · SaaS Operations · Cloud · EAM · CMMS · Asset Management ## Contact Belo Horizonte area · Brazil · Remote (preferred), Hybrid, On-site Technology leadership, operations and corporate education engagements https://curriculo.helbertm.com/en/ https://www.linkedin.com/in/helbertm - curriculo@helbertm.com - helbertm@helbertm.com ## Summary I am an experienced leader in IT, operations and teaching, with 25 years in technology — the last 19 dedicated to SaaS EAM and CMMS. I specialize in product management, customer success and enterprise solution delivery. Married and a proud father of two daughters, I stay close to the community through volunteer work and academic initiatives. Technical reading and curiosity for electronics led me to computing and software, where I built my career. Continuous learning through events and professional networks helps me connect strategy to execution and keep a global view of the market. Teaching keeps me close to new generations and strengthens my leadership approach. As an early adopter, I am currently deepening my knowledge in AI and GenAI to elevate customer support, sentiment analysis and code quality. Proven track record transforming complex customer needs into enterprise outcomes, guiding high-performing teams and strategic programs. Hands-on experience selling to public-sector organizations, covering RFP analysis, proofs of concept, contractual clauses, delivery governance and executive steering. Computer Science degree, MBA in Mobile Application Development and multi-cloud certifications sustain my mix of technical rigor and business focus. ## Career highlights - 25+ years in tech — spanning IT, operations, education - 19+ years in SaaS EAM/CMMS — leading product and customer programs - ~70 professionals led — multidisciplinary squads ## Professional experience ### Technical Leader for Operations, IT and Product · Engeman Maintenance Software 2006 — present Brazil and Latin America 19+ years - Own the SaaS EAM/CMMS portfolio and product roadmap. - Lead support, customer success and strategic delivery teams with up to 70 professionals. - Deploy customer journey, NPS/CSAT and cloud migration programs for enterprise clients. - Mentor squads and align product, engineering and executive stakeholders. Technical Leadership · Project Management · Software Architecture · Mobile · Cloud ### Professor - Information Technology · SENAC MG January — August 2025 Itaúna and Divinópolis · Minas Gerais, Brazil 8 months - Delivered professional education programs in Information Technology. - Courses included Executive IT, Data Analysis, Power BI, Programming and Systems Development. IT · Data Analysis · Power BI · Algorithms · Programming Languages · DBMS ### Adjunct Professor · Computer Science · Universidade de Itaúna 2015 — 2019 Minas Gerais, Brazil - Taught Computer Architecture I and III plus Operating Systems Lab. - Hands-on labs covering Linux, shell scripting and core process/memory fundamentals. - Connected field experience with academic programs to prepare students for real challenges. IT · Data Analysis · Algorithms · Programming Languages · DBMS · Computer Architecture · Operating Systems · OOP ### IT Technician · Developer · Systems Analyst · Micromix · Uaisoft · Repromaq · Independent Projects 1998 — 2006 Brazil 8 years - Hardware, network support and onsite corporate assistance. - ERP customizations, SQL reporting and tailored system integrations. - Built broad technical range and customer-facing delivery expertise. ## Skills ### Strategy and Leadership - Technical Leadership - Product and Project Management - Roadmap Planning - Customer Success - Technical Sales ### Technology and Architecture - Cloud Applications - Systems Integration - REST · SOAP · Webhooks - Product Architecture - Mobile Applications - QA and Testing - Automation and Scripting ### Data and Operations - Business Analysis - Data Analysis - ITIL Processes - NPS · CSAT - LGPD - Governance, Security, Privacy and Compliance ## Behavioral Profile — Sólides Profiler Updated in 2024 Across all behavioral assessments I consistently navigate among Analyst, Planner and Executor profiles, combining high Dominance and Stability with low Influence. I work in a practical, rational way, focused on results and quality while valuing dialogue and collective input for strategic decisions. I adapt my behavior to the context: I take a firm stance in challenging scenarios and act with listening and balance when pressure eases. The subtraits Determination, Consideration and Accuracy reflect how I operate. I pursue sustainable outcomes guided by rigorous analysis, professional judgment and a broad view of the business. I make decisions based on data, facts and purpose, and I am comfortable with complex systems. I value effectiveness and efficiency, balancing prudence and boldness to seize opportunities at the right moment. I am known for reliability, continuous learning and willingness to share knowledge. I work with discipline to reach goals, valuing team contributions and recognizing those who make a difference. Detail-oriented and committed to excellence, I prioritize quality without giving up agility and innovation. I maintain a strong ethical sense and emotional balance, staying composed even under pressure. I plan strategically to anticipate risks and challenges yet stay open to course corrections when needed. In complex moments, I act with calm, clarity and a focus on solutions that drive organizational growth and sustainability. ### Dominant profile - Analyst: Combine theoretical and practical knowledge to execute tasks and tackle complex problems. - Planner: Value structured routines and processes, organizing their work to achieve the best outcomes. ## Certifications - Microsoft Azure Fundamentals (AZ-900) - Microsoft Data Fundamentals (DP-900) - AWS Certified Cloud Practitioner (CLF-C01) - Oracle Cloud Infrastructure Foundations (1Z0-1085-21) ## Training - Bachelor's in Computer Science - Universidade de Itaúna (2011) - MBA in Mobile Application Engineering and Architecture - IGTI - LGPD (Brazilian Data Protection Law) and privacy training - IT Contract Management - Neuroscience of Remote Selling ## Events - Microsoft Security, Compliance and Identity Fundamentals - Microsoft 365 Fundamentals - 11th Seminar on Privacy and Personal Data Protection - Brazilian Maintenance and Asset Management Congress (37th, 38th and 40th editions) - SAP Fundamentals - BH Lovable Day - Coding & AI vibe ## Languages - Portuguese: Native - English: Professional Working Proficiency - Spanish: Professional Working Proficiency ### Languages and Global Experience - Business Analyst, Project Manager, Data Analyst and Systems Integration Specialist, Technical Consultant and Instructor. - On-site engagements in: Angola, Argentina, Chile, Peru and Mexico. Customer Success · Enterprise SaaS · EAM · CMMS · Asset Management · IT Governance · Cloud Computing · Program Management · Data-Driven Operations · IoT · AI - Artificial Intelligence · Data Analysis · Systems Integration · API · Technical Lead