{
  "metadata": {
    "version": "1.0",
    "languageCode": "en-us",
    "languageLabel": "English",
    "canonicalUrl": "https://curriculo.helbertm.com/en/"
  },
  "contact": {
    "name": "Helbert Miranda",
    "headline": "25+ years in technology, customer advocacy and program delivery",
    "tagline": "Customer Success · Product and Program Management · SaaS Operations · Cloud · EAM · CMMS · Asset Management",
    "location": "Belo Horizonte area · Brazil · Remote (preferred), Hybrid, On-site",
    "availability": "Technology leadership, operations and corporate education engagements",
    "emailPrimary": "curriculo@helbertm.com",
    "emailSecondary": "helbertm@helbertm.com",
    "linkedin": "https://www.linkedin.com/in/helbertm"
  },
  "summary": [
    "I am an experienced leader in IT, operations and teaching, with 25 years in technology — the last 19 dedicated to SaaS EAM and CMMS. I specialize in product management, customer success and enterprise solution delivery.",
    "Married and a proud father of two daughters, I stay close to the community through volunteer work and academic initiatives. Technical reading and curiosity for electronics led me to computing and software, where I built my career.",
    "Continuous learning through events and professional networks helps me connect strategy to execution and keep a global view of the market.",
    "Teaching keeps me close to new generations and strengthens my leadership approach.",
    "As an early adopter, I am currently deepening my knowledge in AI and GenAI to elevate customer support, sentiment analysis and code quality.",
    "Proven track record transforming complex customer needs into enterprise outcomes, guiding high-performing teams and strategic programs.",
    "Hands-on experience selling to public-sector organizations, covering RFP analysis, proofs of concept, contractual clauses, delivery governance and executive steering.",
    "Computer Science degree, MBA in Mobile Application Development and multi-cloud certifications sustain my mix of technical rigor and business focus."
  ],
  "stats": [
    {
      "value": "25+",
      "label": "years in tech",
      "detail": "spanning IT, operations, education"
    },
    {
      "value": "19+",
      "label": "years in SaaS EAM/CMMS",
      "detail": "leading product and customer programs"
    },
    {
      "value": "~70",
      "label": "professionals led",
      "detail": "multidisciplinary squads"
    }
  ],
  "experience": [
    {
      "company": "Engeman Maintenance Software",
      "role": "Technical Leader for Operations, IT and Product",
      "period": "2006 — present",
      "duration": "19+ years",
      "location": "Brazil and Latin America",
      "tags": [
        "Technical Leadership",
        "Project Management",
        "Software Architecture",
        "Mobile",
        "Cloud"
      ],
      "highlights": [
        "Own the SaaS EAM/CMMS portfolio and product roadmap.",
        "Lead support, customer success and strategic delivery teams with up to 70 professionals.",
        "Deploy customer journey, NPS/CSAT and cloud migration programs for enterprise clients.",
        "Mentor squads and align product, engineering and executive stakeholders."
      ]
    },
    {
      "company": "SENAC MG",
      "role": "Professor - Information Technology",
      "period": "January — August 2025",
      "duration": "8 months",
      "location": "Itaúna and Divinópolis · Minas Gerais, Brazil",
      "tags": [
        "IT",
        "Data Analysis",
        "Power BI",
        "Algorithms",
        "Programming Languages",
        "DBMS"
      ],
      "highlights": [
        "Delivered professional education programs in Information Technology.",
        "Courses included Executive IT, Data Analysis, Power BI, Programming and Systems Development."
      ]
    },
    {
      "company": "Universidade de Itaúna",
      "role": "Adjunct Professor · Computer Science",
      "period": "2015 — 2019",
      "location": "Minas Gerais, Brazil",
      "tags": [
        "IT",
        "Data Analysis",
        "Algorithms",
        "Programming Languages",
        "DBMS",
        "Computer Architecture",
        "Operating Systems",
        "OOP"
      ],
      "highlights": [
        "Taught Computer Architecture I and III plus Operating Systems Lab.",
        "Hands-on labs covering Linux, shell scripting and core process/memory fundamentals.",
        "Connected field experience with academic programs to prepare students for real challenges."
      ]
    },
    {
      "company": "Micromix · Uaisoft · Repromaq · Independent Projects",
      "role": "IT Technician · Developer · Systems Analyst",
      "period": "1998 — 2006",
      "duration": "8 years",
      "location": "Brazil",
      "highlights": [
        "Hardware, network support and onsite corporate assistance.",
        "ERP customizations, SQL reporting and tailored system integrations.",
        "Built broad technical range and customer-facing delivery expertise."
      ]
    }
  ],
  "skills": [
    {
      "group": "Strategy and Leadership",
      "items": [
        "Technical Leadership",
        "Product and Project Management",
        "Roadmap Planning",
        "Customer Success",
        "Technical Sales"
      ]
    },
    {
      "group": "Technology and Architecture",
      "items": [
        "Cloud Applications",
        "Systems Integration",
        "REST · SOAP · Webhooks",
        "Product Architecture",
        "Mobile Applications",
        "QA and Testing",
        "Automation and Scripting"
      ]
    },
    {
      "group": "Data and Operations",
      "items": [
        "Business Analysis",
        "Data Analysis",
        "ITIL Processes",
        "NPS · CSAT",
        "LGPD",
        "Governance, Security, Privacy and Compliance"
      ]
    }
  ],
  "certifications": [
    "Microsoft Azure Fundamentals (AZ-900)",
    "Microsoft Data Fundamentals (DP-900)",
    "AWS Certified Cloud Practitioner (CLF-C01)",
    "Oracle Cloud Infrastructure Foundations (1Z0-1085-21)"
  ],
  "education": [
    "Bachelor's in Computer Science - Universidade de Itaúna (2011)",
    "MBA in Mobile Application Engineering and Architecture - IGTI",
    "LGPD (Brazilian Data Protection Law) and privacy training",
    "IT Contract Management",
    "Neuroscience of Remote Selling"
  ],
  "events": [
    "Microsoft Security, Compliance and Identity Fundamentals",
    "Microsoft 365 Fundamentals",
    "11th Seminar on Privacy and Personal Data Protection",
    "Brazilian Maintenance and Asset Management Congress (37th, 38th and 40th editions)",
    "SAP Fundamentals",
    "BH Lovable Day - Coding & AI vibe"
  ],
  "languages": [
    {
      "name": "Portuguese",
      "level": "Native"
    },
    {
      "name": "English",
      "level": "Professional Working Proficiency"
    },
    {
      "name": "Spanish",
      "level": "Professional Working Proficiency"
    }
  ],
  "keywords": {
    "visible": [
      "Customer Success",
      "Enterprise SaaS",
      "EAM",
      "CMMS",
      "Asset Management",
      "IT Governance",
      "Cloud Computing",
      "Program Management",
      "Data-Driven Operations",
      "IoT",
      "AI - Artificial Intelligence",
      "Data Analysis",
      "Systems Integration",
      "API",
      "Technical Lead"
    ],
    "full": [
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  }
}